Here I am, a day late with my blog, and I haven't a clue what topic I will write about. (Or at least that's what I want you to think.) Yet here I am. British Petroleum has found out the hard way what the consequences are of not having all of your contingencies accounted for prior to finding out that Murphy is going to hit you where you are weakest. (There's no need to add a link there, since you can throw a stone and hit 20 news websites with articles on the Gulf disaster.) I have also discovered this on a few occasions - most notably this week with my blog (see? I wasn't necessarily fibbing after all) - and I can assure you that losing control of the situation is never fun, especially when the situation wasn't fun to begin with. My wife says I have "control issues." I counter with the statement that I simply don't like not knowing what to expect. In ITIL (which is, for those of you who aren't familiar with it, a collection of business proc...
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