The problem usually isn’t the tool. Recently, I received a message on Teams after a customer demo. The technology worked and the demo went well, but the feedback was telling: “Finance and sales feel like they wouldn’t know how to prompt… and they’re worried they won’t use it.” I’ve heard some version of that concern more times than I can count. On the surface, it sounds reasonable. If people don’t know how to interact with the system, adoption is going to be a challenge. So the natural reaction is to think in terms of training, or user experience, or simplifying the interface. But that framing misses something important. These are not inexperienced users. They understand their business. They work with data every day. They’ve been using systems like Salesforce, ERP platforms, and reporting tools for years. Asking them to “learn how to prompt” shouldn’t be the barrier it’s often made out to be. Which raises a different question: if the technology works and the users are capabl...
I’ve been thinking a lot about AI strategy lately. Not the tools nor the models - the strategy itself. Specifically, I wondered why so many companies seem to be making progress on paper but are not getting the kind of results they expected. From the outside, it all looks pretty good. Pilots are running. Outputs are being generated. There’s a lot of activity. But something about it doesn’t quite add up. And the more I think about it, the more I’ve come to believe that a lot of these efforts are running into trouble much earlier than people realize, often before anything that really looks like AI is even in place. The Myth: “Every Company Needs an AI Strategy” I was reminded of this recently when I came across a post on LinkedIn from a venture capitalist that said, plainly: Looks like progress. Still needs the right formula. Every private equity-backed company needs an AI strategy. It wasn’t a surprising take. In fact, I’ve seen variations of this sentiment repeatedly ...