A Businessman's View

The problem usually isn’t the tool. Recently, I received a message on Teams after a customer demo.  The technology worked and the demo went well, but the feedback was telling: “Finance and sales feel like they wouldn’t know how to prompt… and they’re worried they won’t use it.” I’ve heard some version of that concern more times than I can count. On the surface, it sounds reasonable. If people don’t know how to interact with the system, adoption is going to be a challenge. So the natural reaction is to think in terms of training, or user experience, or simplifying the interface. But that framing misses something important. These are not inexperienced users. They understand their business. They work with data every day. They’ve been using systems like Salesforce, ERP platforms, and reporting tools for years. Asking them to “learn how to prompt” shouldn’t be the barrier it’s often made out to be. Which raises a different question:  if the technology works and the users are capabl...